Frequently Asked Questions

Please select one of the questions below or scroll down to view the entire list.


Q.   How do I make an appointment?
Q.   What are your office hours?
Q.   What should I bring for my appointment?
Q.   How do I reschedule or cancel an appointment?
Q.   What do I do if I need medical help after hours?
Q.   What insurance companies do you accept?
Q.   How do I get a written referral?
Q.   What services do you provide?
Q.   How do I get a refill of my medications?
Q.   How do I get my records copied or transferred?
Q.   What are your billing procedures?
Q.   How do I make a suggestion or complaint?



Q. How do I make an appointment?
A. To schedule an appointment, please call our offices. New patients may require a referral from their primary care physician.



Q. What are your office hours?
A. Our office hours are 8:00 am to 5:00 pm, Monday through Friday. However, we are closed on the following holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.



Q. What should I bring for my appointment?
A. Please arrive 30 minutes before your appointment, and bring:


  • Your completed patient information forms.
  • Your insurance card(s).
  • Sufficient funds to pay your visit co-payment (cash, check, VISA, MasterCard, Discover).
  • All your prescription medication bottles (We need the bottles!).
  • Any non-prescription medications, vitamins, and supplements that you take.


Q. How do I reschedule or cancel an appointment?
A. In fairness to others, we require advance notice to cancel or change an appointment. You may be charged a fee for each appointment or test missed or not cancelled with appropriate advance notice.

Type of Appointment To Cancel or Change
New Consultations 24 hour notice
Follow-up Visits 24 hour notice
Echocardiography Testing 24 hour notice
Nuclear Cardiology Testing 48 hour notice

Missing more than two appointments without providing advance notice is grounds for discharge from the practice.



Q. What do I do if I need medical help after hours?
A. In case of a life threatening emergency, call 911. For urgent question from one of our physicians, please call our office number (434-293-4072). Our answering service will connect you to the physician on call.



Q. What insurance companies do you accept?
A. We participate with most all managed care plans. Most plans have a co-pay and we ask that amount be paid at the time of service. We also ask the patient to provide us with a written referral should your insurance company require one.



Q. How do I get a written referral?
A. Your primary care physician office is the resource to issue any referrals you should need. Most of the primary care offices request at least 48 hours to prepare your referral.



Q. What services do you provide?
A. We offer a wide range of advanced cardiovascular care to the community including:

  • Outpatient consultative services
  • General Cardiology
  • Electrophysiology
  • Echocardiography
  • Nuclear Cardiology
  • Interventional Cardiology.

For your convenience, we provide echocardiography and nuclear testing services in our office. Our physicians also provide inpatient care to the patients at Martha Jefferson Hospital.



Q. How do I get a refill of my medications?
A. When you need to get a refill on a medication, please call our office and leave the needed information with our nursing staff. Please allow at least 24 hours.



Q. How do I get my records copied or transferred?
A. If you need to have your records copied, you must sign a release form. Once a release has been signed, the request is handled through our Patient Services staff. Requests are usually honored within 3 days. Special arrangements can be made if an urgent situation arises.



Q. What are your billing procedures?
A. We ask all patients to come to our office prepared to show their current insurance ID card, pay their co-pay, and to make any necessary payments at the time of service. We encourage all patients to understand their insurance coverage. We will file all primary and secondary insurance claims for our patients. Patient statements are sent monthly. Statements are not generated until your insurance company has processed the claim submitted. We accept cash, personal check, money order or credit cards (VISA, MasterCard, and Discover).



Q. How do I make a suggestion or express a concern?
A. We welcome your suggestions and would like to address your complaints. You can always reach our Practice Administrator at 434-963-7019.